Shipping & Delivery

Thank you for visiting and shopping at Kokko Fashion (thekokko.com). We strive to deliver your favourite outfits in the safest and quickest way possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1 to 3 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Note: If we are experiencing a high volume of orders or during festive seasons, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
We partner with leading logistics networks in India (like Shiprocket, Delhivery, etc.) to ensure reliable delivery.
Prepaid Orders: We offer Free Shipping across India on all prepaid orders (UPI, Debit/Credit Cards, Net Banking).
Cash-on-Delivery (COD) Orders: A nominal COD convenience fee of ₹50 may be applicable at checkout to cover additional cash handling costs charged by our courier partners.
Estimated Delivery Time: Once dispatched, shipments generally take 4 to 7 business days to arrive at your doorstep, depending on your location and pin code.
3. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email and WhatsApp message containing your tracking number(s).
The tracking number will become active and traceable within 24 hours of dispatch. You can track your package directly through our delivery partner's portal using the provided link.
4. Cash on Delivery (COD) Verification & Safety
To maintain order accuracy and reduce Return-to-Origin (RTO) losses, all COD orders go through our automated smart verification system powered by GoKwik.
You may receive an OTP verification, a confirmation prompt, or a WhatsApp message to verify your delivery address before we dispatch a COD order.
We reserve the right to cancel any COD order if the address is incomplete, untraceable, or flagged as high-risk by our secure network.
5. Damages and Missing Parcels
Kokko Fashion is liable for any products damaged or lost during transit. If you receive your order damaged, or if the outer packaging looks tampered with, please do not accept the delivery.
If you have already accepted it and find a damaged item inside, please save all packaging materials and damaged goods, and contact our support team within 24 hours of delivery with an unboxing video.
6. Incorrect Shipping Addresses
We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer during checkout. Please double-check your shipping address, landmarks, and pin code before placing your order.
7. Contact Us
If you have any questions about the shipping or tracking of your order, please reach out to us:
Email: support@thekokko.com
Phone: +91 82849-88034
Registered Address: #134, Street No. 4, Shiv Shakti Colony, Near Gopal Nagar Chowk, Tibba Road, Ludhiana, Punjab - 141007, India.