Return and Refund Policy

We want you to shop with absolute peace of mind. Our return framework is designed to be highly transparent.

  • 7-Day Window: We accept return or exchange requests within 7 days from the exact date of delivery.Return & Refund Policy
    Last Updated: July 2026
    At Kokko Fashion, we offer a hassle-free 7-Day Return & Exchange Policy. If you have sizing issues or are not satisfied with the product, you can easily exchange or return it within 7 days of delivery.
    1. Eligibility for Returns
    The product must be unworn, unwashed, and unused.
    All original tags, labels, and packaging must be intact.
    If you receive a damaged or wrong product, please notify us within 24 hours of delivery (with an unboxing video).
    2. How to Make a Request (⚡ 1-Click Automated Portal)
    You don't need to call or email us to initiate a return:
    Click on "Track/Return Order" in our website's footer or main menu.
    Enter your Order ID and Mobile Number to log in securely via OTP.
    Select the item you want to return, choose your reason, and click submit.
    Our courier partner will pick up the parcel from your doorstep for free within 2-3 business days.
    3. Refund Process (💰 100% Secure Refunds)
    Once the product reaches our facility and passes the quality check:
    Prepaid Orders: The refund amount will be automatically credited back to your original payment mode (UPI/Card/Bank) within 5-7 working days.
    COD Orders: We will send a secure link to your registered mobile/email. You can enter your UPI ID or Bank Details there to receive your refund within 3-5 working days.
    (Note: COD handling fees or shipping charges applied at the time of ordering are non-refundable).
    📞 Contact Support
    If you face any issues while using our automated portal, please reach out to us:
    Email: support@thekokko.com
    WhatsApp/Call: +91 82849-88034

  • Eligibility Conditions: To be eligible, items must be unwashed, unused, unaltered, and kept in their original packaging box with all brand tags completely intact.

  • Hygiene Restrictions: Due to strict hygiene protocols, certain categories like innerwear, sleepwear, or custom-tailored products are non-returnable unless they arrive damaged.

  • Refund Processing: Approved returns are refunded back to your original payment method within 5–7 business days. For COD orders, refunds are issued via store credits or direct bank transfer.